True Managed Services
The Scenario.
We've found that once the chaos of the implementation subsides, Salesforce end-users often decide they don’t need a full-time Salesforce resource for their organization. Instead, they frequently appoint a de facto admin with little to no SFDC experience.
However, a Salesforce Organization is not something that can be left alone or to a novice.
Are you prepared for the frequent mandatory security changes? Are you ready for the Summer 21 release and the three other yearly updates? Is your Multi-Factor Authentication set up? How about the monthly retirement items and patch requirements?
So if you don’t need another high-priced full-time Salesforce professional, which is hard to find anyway, what do you need?
The Solution.
OSU Solutions True Managed Services appoints a team of Administrators in coordination with an Architect to handle the support and maintenance your Salesforce platform needs. We dedicate the amount of time needed each month required to keep your Salesforce organization healthy, secure, updated, and humming smoothly along.
With your “bucket of hours,” your users can submit “help” tickets, “change” tickets, “I am not sure what happened” tickets, or even make those “OMG this is bad” calls to a responsive support person that will take care of their needs in a timely fashion.
We also make sure your prepared for all system updates, as well as patch and retirement items, and perform a quarterly system health check and overview.
When Do Clients Utilize Managed Services?
For system support after implementation.
When they don’t have a Salesforce team or Admin.
If they don’t have budget for a Salesforce FTE.
When they have several small projects and/or a handful of systems clean up.
They don’t have the budget for a FTE Salesforce professional and don’t have the internal expertise, time, or desire to maintain the system.
Managed Services Overview.
Your team is appointed a Salesforce Admin and Sr Consultant/Architect from OSU Solutions.
A bucket of hours is dedicated each month to supporting your Salesforce Org.
We handle daily maintenance, updates, and releases user tickets, workflow, validation rules, create new users, and more.
Quarterly system reviews with a Sr Salesforce Consultant.
Types of Managed Services
Salesforce Help Desk | Ongoing Admin Support| End-User Training | Internal Champion | User Adoption Programs